The documents that govern our business and purchases in our online store. Each can be downloaded as a PDF for saving and printing (documents are in Serbian).
Sales are made exclusively to legal entities and entrepreneurs. We do not sell online to private individuals.
Terms and contract
General Terms of Sale
The rules under which a purchase is concluded and performed — goods and prices, ordering, payment, delivery, defects and warranty. They form an integral part of every contract, in the version in force at the time of conclusion.
Distance Sales Contract
Contract template. With every order you receive a copy completed with your company details, the subject and the amounts — by email and in your account.
Data and website
Privacy Policy
What data we collect, on what legal basis, how long we keep it and what your rights are. It also includes the list of cookies the website sets, with instructions on how to change your choice.
Website Terms of Use
Rules for using the website and the content and data published on it.
Forms
Complaint form
A fillable form for reporting a defect in goods. The procedure is described in the document Complaints and Defects of Goods.
Explanations for buyers
How purchasing, payment, delivery and warranty work — in plain language, on the page Shopping help.
