Everything you need to know before and after the order — purchase process, payment, delivery, warranty and what to do if the goods are defective.
Sales are made exclusively to legal entities and entrepreneurs. We do not sell online to physical persons.
Before buying
How to buy
Step-by-step procedure — from the order, through the invoice and payment, to delivery. What you need when ordering and when the contract is concluded.
Payment methods
Virman payment by advance invoice and IPS QR code. How the amount in dinars is determined, until when the estimate is valid and when the payment is considered completed.
Delivery and collection
Delivery
How and when we deliver, who bears the cost, and — most importantly — what you must check before you sign the delivery note.
After purchase
Warranty
How long it lasts, what it covers and what it doesn’t cover, how the right is exercised and when the warranty period is extended. Warranty and statutory liability for defects are not the same.
Complaints and defects of goods
How and within what period to report a deficiency, what you can ask for and how the procedure proceeds. In addition, the complaint form.
Didn’t find the answer?
Call 021/6040-505 or write to info@viljuskari-jovic.rs. Legal acts are on the page Legal documents.
